Shipping Policy
At Zezhimtly, we are committed to ensuring your orders are delivered promptly, safely, and with transparency. Please review the following shipping policy to understand how we handle order processing, delivery, and related terms. Zezhimtly is operated by Sealandair Global Trading Limited.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons (e.g., holiday sales, Black Friday, or major promotional events), processing times may extend by several days. Customers will be notified if additional delays occur.
Pre-verified payments are required before shipment. Orders flagged for payment verification may experience processing delays.
2. Shipping Methods and Delivery Times
We offer multiple shipping options to suit customer needs:
Standard Shipping: 5–8 business days.
Expedited Shipping: 2–4 business days.
International Standard Shipping: 7–20 business days, depending on the destination.
International Express Shipping: 5–10 business days, subject to customs clearance.
Please note that delivery times are estimates only and may vary due to factors outside our control, including weather, customs clearance, courier network delays, or unforeseen global disruptions.
3. Shipping Rates
Shipping fees are calculated at checkout based on your delivery location, order weight, and chosen shipping method.
Expedited or express shipping is available at an additional charge.
International customers are responsible for all customs duties, VAT, tariffs, and import taxes imposed by the destination country.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Customers may track their package online through the carrier’s website.
Tracking updates may take up to 24–48 hours to appear after the order leaves our warehouse.
5. International Shipping
We currently ship to most countries worldwide.
International delivery times vary depending on customs regulations in each destination country.
Recipients are responsible for ensuring compliance with local import regulations. Orders refused by customs or returned due to legal restrictions will not be eligible for free reshipment.
All import duties, customs fees, and local taxes are the sole responsibility of the customer.
6. Delivery Issues
Wrong Address: Please ensure your shipping address is correct at checkout. Orders shipped to an incorrect address provided by the customer are not refundable.
Lost or Stolen Packages: If the courier confirms delivery but the package is lost or stolen, Zezhimtly is not responsible for reimbursement. Customers should contact the courier directly for investigation.
Failed Delivery Attempts: If the courier is unable to deliver after multiple attempts, the package may be returned to us. Additional reshipping costs may apply.
Refused Packages: Orders that are refused at delivery will be considered as returned without authorization, and customers may be charged return shipping fees or restocking fees.
7. Package Condition and Damaged Goods
If you receive a package that appears damaged during transit, please refuse delivery and notify us immediately.
If damage is discovered after acceptance, customers must contact us within 48 hours of delivery with photographic evidence.
We will coordinate with the carrier to investigate and, if necessary, issue a replacement or refund.
8. Partial Shipments
To ensure faster service, items in a single order may be shipped separately from different warehouses or in multiple packages. Customers will receive tracking details for each shipment.
9. Pre-Orders and Backorders
Estimated shipping times for pre-order items will be displayed at checkout.
If your order contains both available and pre-order items, the default shipping option is to ship them together once all items are available. Customers may request split shipments for an additional fee.
10. Shipping Restrictions
We do not ship to P.O. boxes, APO, FPO military addresses, or locations restricted by international trade sanctions.
11. Delivery Confirmation and Signature
Some high-value or express shipments may require a signature upon delivery.
If no one is available to sign, the courier may leave a notice or attempt redelivery. Customers are responsible for arranging redelivery with the courier.
12. Holiday and Peak Season Delivery
During holidays such as Christmas, New Year, and Thanksgiving, delivery timelines may be extended due to courier demand.
Customers are encouraged to place orders early to avoid delays.
13. Sustainable Packaging
People are committed to sustainability. Whenever possible, we use recyclable, reusable, or biodegradable packaging materials.
Customers are encouraged to recycle packaging responsibly after receipt.
14. Customer Responsibilities
Provide accurate and complete shipping details at checkout.
Track your shipment using the provided tracking number.
Contact customer service promptly if delivery issues arise.
Retain proof of delivery or shipping receipt in case of disputes.
15. Contact Us
For any shipping-related inquiries, please contact us:
Email: service@zezhimtly.com
Company Name: Sealandair Global Trading Limited
Address: UNIT 60 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG, HONG KONG
(Note: This is not the return address. Please get in touch with customer service to obtain the return address.)
Phone: +852 83266798