Return and Refund Policy
At Zezhimtly, we want you to love every purchase. If, for any reason, you are not fully satisfied with your order, we provide a clear and customer-friendly return policy. Please read the following carefully to understand your rights and responsibilities when making a return. Zezhimtly is operated by Sealandair Global Trading Limited.
1. Eligibility for Returns
Items must be returned within 30 days of the delivery date.
Products must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
Gift cards and personalized, customized products are final sale and cannot be returned.
Bulk or wholesale orders may have special return conditions stated at the time of purchase.
2. Conditions for Returns
Returned items are subject to inspection. If the item shows signs of wear, damage, stains, perfume, or alteration, we reserve the right to deny the return.
Shipping fees, customs duties, and taxes paid at the time of purchase are generally non-refundable, unless required by law.
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
If a return is made without following the official process or without prior authorization, it may be rejected or subject to additional handling charges.
3. Return Process – Step by Step
Submit a Return Request
Contact our customer service at service@zezhimtly.com within 30 days of delivery.
Provide your order number, reason for return, and pictures if the item is defective or damaged.
Receive Return Authorization
Our support team will review your request and provide a Return Authorization (RA) number and return instructions (Return address, etc.).
Unauthorized returns may not be processed.
Prepare Your Package
Repack the item securely in its original packaging (if possible).
Include your order confirmation slip and RA number inside the package.
Ship the Item Back
Send your return to the address provided in the return instructions.
We recommend using a trackable shipping method to ensure safe delivery. Zezhimtly is not responsible for lost or undelivered return packages.
Inspection & Refund
Once we receive your return, we will inspect the item.
We will process approved refunds within 7–10 business days and credit them to your original payment method.
You will receive a confirmation email once your refund is completed.
4. Refund Policy
Full Refunds: Eligible when the product is returned in perfect condition and within the stated return window.
Partial Refunds: May apply if:
- The item is not returned in its original condition.
- The packaging or accessories are missing.
- The return is initiated after the 30-day window, but is still accepted at our discretion.
Non-Refundable Costs: Shipping fees, expedited delivery charges, and international customs duties are not refundable unless required by law.
Refund Method: Refunds are always issued back to the original payment method used at checkout.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
6. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will cover return shipping costs and ensure a replacement or full refund is provided. For faster resolution, please include photos of the product and packaging when submitting your request.
7. International Returns
For customers outside the United States:
You may return eligible items following the same process.
International customers are responsible for return shipping costs, unless the product is defective or incorrect.
Duties and import taxes paid are not refundable through Zezhimtly. Please contact your local customs office regarding tax refunds.
Additional processing time may be required for international returns.
8. Gifts and Gift Returns
Gift receipts must be provided when submitting the return request.
Gift cards are non-returnable and non-refundable.
9. Non-Compliance and Restocking Fees
Returns that do not meet our requirements may be denied.
If accepted under exception, a restocking fee of up to 20% of the item value may apply.
Returns received without RA documentation may experience delays or refusal.
10. Extended Holiday Returns
During the holiday season, items purchased between November 15 and December 31 may be returned until January 15 of the following year, provided they meet all other eligibility requirements.
11. Customer Responsibilities
Ensure the return is packaged securely to avoid damage during transit.
Retain proof of shipment for your records.
Contact our support team promptly for any issues to avoid missing deadlines.
12. Contact Us
For any return-related inquiries, please contact us:
Email: service@zezhimtly.com
Company Name: Sealandair Global Trading Limited
Address: UNIT 60 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG, HONG KONG
(Note: This is not the return address. Please get in touch with customer service to obtain the return address.)
Phone: +852 83266798